Slack integration

Learn how to use the Sauce integration with Salesforce. You can use the Slack integration to analyse customer feedback from Slack messages and deliver our service of automated, real-time insights.

In this article:

• Connect integration

• Setup feedback channels

• Data Management & Security

Connect integration

1. Go to Settings

2. Connect to Slack workspace via OAuth 2.0

Setup feedback channel

Setup from Sauce

1. On Sauce, click on "Sources" in the navigation bar, or in Settings the "Slack" element

2. Select one or more Slack channels you'd like to capture feedback from

3. [Optional] Select whether you'd like to import the last 40 messages

Setup from a Slack channel

• Go to the channel and type "/sauce channel"

• Within the modal, select "enable"

Setup from a private Slack channel

1. In Slack, go to the private channel

2. Select channel details then integrations

3. Select "Add an app"

4. Search for "Sauce" and click "Add"

5. Go to the channel and type "/sauce channel"

6. Within the modal, select "enable"

Data management & Security

Sauce operates under the principle of least privilege for data collection.

Topic	Details
Information disclosed	[Optional] Messages from explicitly connected channels Message Time stamp Reporter ID (annoymised)
Purpose of disclosure	To analyse customer feedback from Slack messages and deliver our service of automated, real-time insights
Access management	Sauce only has access to data from Slack channels the bot is invited to by a user. You can disable these at any time from Slack or Sauce. If you wish to delete data that has been uploaded to Sauce, you can email [e-mail].
Authentication	OAuth 2.0

Data Scopes

Scope	Description
channels:history	Allows the app to access messages and events from a channel.
channels:read	Enables the app to view basic information about public channels in a workspace.
chat:write	Grants the ability to send messages as the app to channels.
chat:write.public	Allows the app to send messages to public channels the app is not a member of.
commands	Lets the app receive commands and trigger actions.
files:read	Provides access to files created by the app and files shared in channels the app is a member of.
groups:history	Allows the app to access messages and events from a private group.
groups:read	Enables the app to view basic information about private groups in a workspace.
im:read	Grants access to direct message conversations, allowing the app to read messages from these conversations.
im:write	Allows the app to send direct messages.
mpim:read	Similar to im:read but for multi-party direct message conversations.
users:read	Grants access to basic information about users in a workspace.
users:read.email	Allows the app to access the email addresses of people on the workspace.

For more information on Slack scopes, check out Slack's documentation here.