Intercom integration

Capture issues, feature requests and more from support tickets and interactions.

This guide will help you integrate Intercom with Sauce to sync support tickets and other customer communications for feedback analysis.

Step 1: Navigate to Sauce's Integration Settings

1. Log into your Sauce account.

2. Go to the Settings tab in the dashboard.

3. In the settings menu, select Integrations.

Step 2: Select Intercom as a Source

1. Scroll through the list of integration options.

2. Find Intercom under the "Sources" section.

3. Click Connect Intercom.

Step 3: Authorize Sauce to Access Intercom

1. A pop-up window will appear prompting you to log in to your Intercom account if you're not already logged in.

2. Once logged in, authorize Sauce to access your Intercom data.

Step 4: Data Syncing with Intercom

1. Sauce will automatically sync customer support tickets and conversations from Intercom.

2. New customer interactions will be continuously synced with Sauce, allowing for real-time feedback analysis.

Step 5: Finalize and Manage Settings

1. Once Intercom is connected, it will appear as Connected under the "Sources" section in Sauce.

2. You can manage or uninstall the integration at any time by revisiting the Intercom settings and clicking Uninstall.

This integration allows you to pull customer feedback and interactions directly from Intercom into Sauce, enabling deeper insights from your customer communications.