Slack integration

Learn how to setup the Slack integration to analyse customer feedback from Slack channels and to enable digests from Sauce AI –> Slack to automate real-time insights.

In this article:

Connecting to Slack and selecting channels

  1. Go to Settings

  2. Connect to Slack workspace via OAuth 2.0

  3. Once submitted, you should see a listing of slack channels within Sauce AI

  4. Select the channels you want feedback sent to Sauce AI

  5. You can select more than one channel and whether you'd like to import the last 40 messages

  6. Any channels you select will appear in the "Sources panel" within the sidebar (on the left of the screen) at the base.


Follow these steps to have Sauce AI recognise a private Slack channel

  1. In Slack, go to the private channel

  2. Select "channel details" then "integrations"

  3. Select "Add an app"

  4. Search for "Sauce" and click "Add"


Connect a private Slack channel so that feedback is sent to Sauce AI

  1. Go to Slack

  2. Go to the channel and type "/sauce channel"

  3. Within the modal, select "enable"

  4. Go back to Sauce AI and refresh the page

  5. You should now see this channel within the Sources panel in the sidebar

To do this directly from Sauce AI:

  1. Go to settings -> Integrations

  2. Slack -> Settings

  3. Search for the private channel

  4. Click add


Enable a digests on a private Slack channel

  1. Go to Slack

  2. Go to the channel and type "/sauce digest"

    • You may be prompted with "You are about to configure a digest for channel "private-channel-name". Click continue to proceed.

  3. A modal will appear with a search to locate your saved view.

  4. Search for your saved view and click continue to proceed.

  5. Go back to Sauce AI –> to the view you just selected

  6. At the top of the page the Digests button should indicate that it is (On)

To do this directly from Sauce AI:

  1. Go to the saved view you would like a digest setup

  2. In the page header -> Click the Digests button (Which should indicate that it is Off)

  3. Search for the desired Slack channel

  4. Search for the private channel

  5. Click Save


Data management & Security

Sauce operates under the principle of least privilege for data collection.

Data Scopes

For more information on Slack scopes, check out Slack's documentation here.

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