Slack integration
Learn how to setup the Slack integration to analyse customer feedback from Slack channels and to enable digests from Sauce AI –> Slack to automate real-time insights.
In this article:
Connecting to Slack and selecting channels
Go to Settings
Connect to Slack workspace via OAuth 2.0
Once submitted, you should see a listing of slack channels within Sauce AI
Select the channels you want feedback sent to Sauce AI
You can select more than one channel and whether you'd like to import the last 40 messages
Any channels you select will appear in the "Sources panel" within the sidebar (on the left of the screen) at the base.
Setup a private Slack channel 🔓
Follow these steps to have Sauce AI recognise a private Slack channel
In Slack, go to the private channel
Select "channel details" then "integrations"
Select "Add an app"
Search for "Sauce" and click "Add"
Connect a private Slack channel so that feedback is sent to Sauce AI
Please follow the above steps ☝️ to first have Sauce AI recognise a private slack channel.
Go to Slack
Go to the channel and type "/sauce channel"
Within the modal, select "enable"
Go back to Sauce AI and refresh the page
You should now see this channel within the Sources panel in the sidebar
To do this directly from Sauce AI:
Go to settings -> Integrations
Slack -> Settings
Search for the private channel
Click add
Enable a digests on a private Slack channel
Please follow the above steps ☝️ to first have Sauce AI recognise a private slack channel.
Go to Slack
Go to the channel and type "/sauce digest"
You may be prompted with "You are about to configure a digest for channel "private-channel-name". Click continue to proceed.
A modal will appear with a search to locate your saved view.
Search for your saved view and click continue to proceed.
Go back to Sauce AI –> to the view you just selected
At the top of the page the Digests button should indicate that it is (On)
To do this directly from Sauce AI:
Go to the saved view you would like a digest setup
In the page header -> Click the Digests button (Which should indicate that it is Off)
Search for the desired Slack channel
Search for the private channel
Click Save
Data management & Security
Sauce operates under the principle of least privilege for data collection.
Information disclosed
[Optional] Messages from explicitly connected channels
Message
Time stamp
Reporter ID (annoymised)
Purpose of disclosure
To analyse customer feedback from Slack messages and deliver our service of automated, real-time insights
Access management
Sauce only has access to data from Slack channels the bot is invited to by a user. You can disable these at any time from Slack or Sauce.
If you wish to delete data that has been uploaded to Sauce, you can email security@sauce.app.
Authentication
OAuth 2.0
Data Scopes
channels:history
Allows the app to access messages and events from a channel.
channels:read
Enables the app to view basic information about public channels in a workspace.
chat:write
Grants the ability to send messages as the app to channels.
chat:write.public
Allows the app to send messages to public channels the app is not a member of.
commands
Lets the app receive commands and trigger actions.
files:read
Provides access to files created by the app and files shared in channels the app is a member of.
groups:history
Allows the app to access messages and events from a private group.
groups:read
Enables the app to view basic information about private groups in a workspace.
im:read
Grants access to direct message conversations, allowing the app to read messages from these conversations.
im:write
Allows the app to send direct messages.
mpim:read
Similar to im:read but for multi-party direct message conversations.
users:read
Grants access to basic information about users in a workspace.
users:read.email
Allows the app to access the email addresses of people on the workspace.
For more information on Slack scopes, check out Slack's documentation here.
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