# Understanding highlights

### What are highlights?

Sauce AI splits each piece of original-feedback (E.g. one CSV row, or one survey response) into highlights. Highlights can be either feature requests, issues, or enquiries. This helps separate the important, meaningful data, from the noise.

<figure><img src="https://3667243797-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpm0JU36SpVnTviWb6W4x%2Fuploads%2F3MN7HUvlkBv44JoEcqu9%2FWhat%20are%20highlights%20(with%20bg).png?alt=media&#x26;token=96d90795-e77d-4d79-8467-76b211366d4b" alt=""><figcaption></figcaption></figure>

There are four main highlight types that we identify in customer feedback:

<figure><img src="https://3667243797-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpm0JU36SpVnTviWb6W4x%2Fuploads%2FZiVXblCs98wac5jWXj1F%2FHighlight%20types.png?alt=media&#x26;token=3032bad9-76f5-4fbc-aaaf-1d22a1cbdae4" alt=""><figcaption></figcaption></figure>

1. **Feature requests:** When a customer requests a feature or function
2. **Issues:** When a customer mentions an issue or problem
3. **Enquires:** When a customer is asking a question
4. **Praise:** When a customer reports what is working well for them

Highlights are the most granular level of data in Sauce. Anytime you see a [count in Sauce](https://support.sauce.app/fundamentals/what-do-all-the-counts-mean), it's referring to the number of highlights contained within that view, cluster, or trend. From the Feedback page, you can switch the view from highlights to original feedback.

<figure><img src="https://3667243797-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpm0JU36SpVnTviWb6W4x%2Fuploads%2FbYZ7sbfwxl5i7E5z9wva%2FSwitch%20between%20highlights%20and%20original.png?alt=media&#x26;token=acc25fd2-6f85-414f-a7d3-a0ec2f4235b8" alt=""><figcaption></figcaption></figure>

When searching, you can filter by highlight type, which enables users to create separate views for features requests, issues, or enquiries.

<figure><img src="https://3667243797-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpm0JU36SpVnTviWb6W4x%2Fuploads%2FdWB4RfVXCi4tgu3oAzoD%2FFilter%20between%20highlight%20type.png?alt=media&#x26;token=4ffe50f3-7696-4fa7-b942-38b3507872fb" alt=""><figcaption></figcaption></figure>


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