Email

Capture feedback from internal and customer emails (via Slack or Zapier)

Emails from customers and your colleagues can be valuable sources of feedback.

Sauce can ingest emails via two methods: Slack or Zapier.

Method 1: Slack

In this method, you'll set up a Slack forwarding email address and channel. Sauce will then connect to this channel to capture incoming emails that are sent as Slack messages to the channel.

Step 1: Create a new Slack channel

Create a new Slack channel and name it something like #emails-to-sauce

Step 2: Create unique email address for that channel

  1. Open the the channel you just made

  2. Click the channel name in the conversation header

  1. Click on the Integrations tab

  2. Click Send emails to this channel and then click Get email address

  3. Copy the email address that Slack generates

For more detailed instructions on this step, check out this guide from Slack.

Step 3: Connect Sauce to the channel

Follow these instructions to connect Sauce to the channel you just made.

Step 4: Start forwarding your emails!

You're ready to go. To send an email to Sauce, simply forward it to the unique Slack email address you generated above.

This will send send a copy of the email as a Slack message to that channel. Sauce will then ingest this from the Slack channel.

Method 2: Zapier

If you don't use Slack, another option to connect emails to Sauce is to use Zapier.

Step 1: Connect Sauce to Zapier

  1. Follow this guide to connect Sauce to Zapier.

  2. At Step 4 in the guide above, choose an email source such as Gmail or Outlook.

  3. Once complete, run you Zap to forward emails into Sauce

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