Understanding trends

Sauce AI is constantly reviewing each piece of new feedback across all sources. Converts them into highlights and automatically clusters anything that is 70% or more similar. We call these thematic similarities — trends. There's a few different types of trends in Sauce. Let's break down the differences between each.

Emerging & largest trends

When you log into Sauce, you see a listing of emerging trends. This is the most recent highlights analysed by Sauce, clustered into a trend based on any historical similarities.

Generated on-the-fly

Anytime you search, Sauce clusters all feedback into a summarised view of trends so that you can instantly see thematic insights across your search. The same rule applies to Saved views and Saved clusters. Views and clusters will automatically update as new feedback enters Sauce — enabling you to see new issues as they arise in real time.

Top down trends

Top-down trends show real-time patterns across all feedback sources. Giving you a glanceable, birds-eye-view of what your customers are saying. You can drill-in to any trend to unpack sub-trends. Learn more about Top-down trends.

What's in a trend?

There's a few things you can do when reviewing a trend:

• Understand which customers are impacted by this trend

• Tracking a trend by saving as a cluster.

• Understand its recent growth and change

• Exporting all highlights

• Add tags