# Zendesk integration

This guide will help you connect your Zendesk account to Sauce to sync support tickets as part of your feedback integration process.

#### Step 1: Navigate to Sauce's Integration Settings

1. Log into your Sauce account.
2. Go to the [**Settings**](https://app.sauce.app/settings) tab on the dashboard.
3. In the settings menu, select **Integrations**.

#### Step 2: Select Zendesk as a Source

1. Scroll through the list of integration options.
2. Find **Zendesk** under the "Sources" section.
3. Click on **Connect** next to Zendesk.

#### Step 3: Enter Your Zendesk Subdomain

1. A pop-up window will appear asking for your **Zendesk subdomain**.
   * Your subdomain is a unique identifier for your Zendesk account (e.g., if your Zendesk URL is `https://yourcompany.zendesk.com`, your subdomain is `yourcompany`).
2. Enter your subdomain in the designated field (e.g., `yourcompany`).

#### Step 4: Understand What the Integration Does

1. This integration will only sync **closed support tickets** to Sauce.
2. The sync happens automatically every **5 minutes**, ensuring Sauce has the latest feedback from your Zendesk account.

#### Step 5: Connect Zendesk

1. After entering your subdomain, click the **Connect Zendesk** button.
2. If prompted, log into your Zendesk account and authorize the connection.

#### Step 6: Finalize and Manage Settings

1. Once connected, Zendesk will be listed as **Connected** under the "Sources" section in Sauce.
2. You can manage or uninstall the integration at any time by revisiting the Zendesk settings and clicking on **Uninstall**.

This integration ensures that any closed support tickets from your Zendesk account are automatically pulled into Sauce, enabling you to analyze customer feedback with ease.