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  1. Importing feedback

Zendesk integration

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Last updated 6 months ago

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This guide will help you connect your Zendesk account to Sauce to sync support tickets as part of your feedback integration process.

Step 1: Navigate to Sauce's Integration Settings

  1. Log into your Sauce account.

  2. Go to the tab on the dashboard.

  3. In the settings menu, select Integrations.

Step 2: Select Zendesk as a Source

  1. Scroll through the list of integration options.

  2. Find Zendesk under the "Sources" section.

  3. Click on Connect next to Zendesk.

Step 3: Enter Your Zendesk Subdomain

  1. A pop-up window will appear asking for your Zendesk subdomain.

    • Your subdomain is a unique identifier for your Zendesk account (e.g., if your Zendesk URL is https://yourcompany.zendesk.com, your subdomain is yourcompany).

  2. Enter your subdomain in the designated field (e.g., yourcompany).

Step 4: Understand What the Integration Does

  1. This integration will only sync closed support tickets to Sauce.

  2. The sync happens automatically every 5 minutes, ensuring Sauce has the latest feedback from your Zendesk account.

Step 5: Connect Zendesk

  1. After entering your subdomain, click the Connect Zendesk button.

  2. If prompted, log into your Zendesk account and authorize the connection.

Step 6: Finalize and Manage Settings

  1. Once connected, Zendesk will be listed as Connected under the "Sources" section in Sauce.

  2. You can manage or uninstall the integration at any time by revisiting the Zendesk settings and clicking on Uninstall.

This integration ensures that any closed support tickets from your Zendesk account are automatically pulled into Sauce, enabling you to analyze customer feedback with ease.

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