# Zendesk integration

This guide will help you connect your Zendesk account to Sauce to sync support tickets as part of your feedback integration process.

#### Step 1: Navigate to Sauce's Integration Settings

1. Log into your Sauce account.
2. Go to the [**Settings**](https://app.sauce.app/settings) tab on the dashboard.
3. In the settings menu, select **Integrations**.

#### Step 2: Select Zendesk as a Source

1. Scroll through the list of integration options.
2. Find **Zendesk** under the "Sources" section.
3. Click on **Connect** next to Zendesk.

#### Step 3: Enter Your Zendesk Subdomain

1. A pop-up window will appear asking for your **Zendesk subdomain**.
   * Your subdomain is a unique identifier for your Zendesk account (e.g., if your Zendesk URL is `https://yourcompany.zendesk.com`, your subdomain is `yourcompany`).
2. Enter your subdomain in the designated field (e.g., `yourcompany`).

#### Step 4: Understand What the Integration Does

1. This integration will only sync **closed support tickets** to Sauce.
2. The sync happens automatically every **5 minutes**, ensuring Sauce has the latest feedback from your Zendesk account.

#### Step 5: Connect Zendesk

1. After entering your subdomain, click the **Connect Zendesk** button.
2. If prompted, log into your Zendesk account and authorize the connection.

#### Step 6: Finalize and Manage Settings

1. Once connected, Zendesk will be listed as **Connected** under the "Sources" section in Sauce.
2. You can manage or uninstall the integration at any time by revisiting the Zendesk settings and clicking on **Uninstall**.

This integration ensures that any closed support tickets from your Zendesk account are automatically pulled into Sauce, enabling you to analyze customer feedback with ease.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.sauce.app/importing-feedback/zendesk-integration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.