# What is Sauce AI?

Sauce automates the centralisation of feedback across all departments — in real time. Typically, product teams that run surveys or collect feedback via slack channels find it hard to search customer feedback from Sales teams that use Gong or Support teams using Intercom. Sauce takes all of this feedback and makes it accessible for everyone in your organisation.

<figure><img src="https://3667243797-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpm0JU36SpVnTviWb6W4x%2Fuploads%2FE51yvQCFJhNjhhjJaUBX%2FHow%20sauce%20works.png?alt=media&#x26;token=f9f8acc6-0540-4fa7-a5f9-69aa113310b7" alt=""><figcaption><p>Search "Keyboard" to reveal insights across all feedback sources in seconds.</p></figcaption></figure>

Customer feedback platforms can be complex and confusing for new users. Sauce has been designed to be simple to use and easy to read. There's a variety of ways to explore feedback, save, and monitor feedback. For example; you can search and view results as either feedback, clustered into trends, or a combination of both. We always recommend new users to start by creating your first view.

### How feedback is structured in Sauce

* [**Highlights**](https://support.sauce.app/fundamentals/understanding-highlights) are the most granular level of feedback in Sauce AI.
* [**Trends**](https://support.sauce.app/tools/top-down-trends) are groups of similar or related highlights, automatically clustered by Sauce AI.
* [**Saved views**](https://support.sauce.app/tools/saved-views) bring together feedback according to specific filters and criteria set by you.
* [**Clusters** ](https://support.sauce.app/tools/clusters)allow you to save any highlights into one view with the ability to train what it automatically  adds&#x20;
* [**Spaces**](https://support.sauce.app/tools/spaces) let you group Views and Clusters into the one area, tailored for you or your team’s needs.


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