Getting started
So, you're new here? This guide will help you get familiar with the basics of Sauce!
Sauce centralises customer feedback across your organisation and provides insights into what your customers are saying.
Follow the steps in this guide to get familiar with the basics of Sauce. This should take no more than 20 minutes.
If you haven’t set up your account yet
In your work email, look for an email from Sauce
Click ‘Accept Invitation’
Follow the steps to finish your sign up and then you’re ready to get into Sauce.
Step 1: Understand your feedback sources 💬
Let’s see all the feedback sources your company has connected to Sauce
➡️ Under the search bar at the top of the page, click the ‘Source’ filter.

This list shows all the sources of feedback connected to Sauce.
Have a feedback source that you want to connect to Sauce? Learn more about connecting feedback sources.
Step 2: Do your first search 🔍
Finding insights about your product areas is as simple as searching for them.
Let's find your first insight
Think of something important in your product area. For example, “inviting new users”
From the Explore tab, type the phrase into the search bar
Have a browse through the results
You’ll see a list of related Trends, which are groups of similar feedback. Learn more about Trends.
Open a trend
Click on a trend to dive in. You’ll see a summary and description generated by Sauce, along with accompanying Highlights.
🤔 How did the results of your search look? Too broad? That’s ok, in just a few clicks you’ll have relevant content for your product area.
Make your results more relevant
In the search bar, add more phrases that are relevant to your search. You can be as detailed as you’d like
Click the overlapping circles next to one of your search phrases

Increase the slider to make results more specific to this search phrase

If there are results that aren’t relevant to you, add them to the search bar and use the menu option to exclude them.

Find similar feedback
You can improve your search results by selecting similar feedback to match.
Scroll down to the Feedback section
Hove over a Highlight that’s relevant to your search
Click ‘Find similar’ and your search results will be improved
Click ‘Avoid’ to avoid similar Highlights in your results.
Step 3: Save a view 🗃️
Now that you have a search tailored to your product area, it’s time to save it! This will be a live view that evolves over time as more feedback is ingested and analysed by Sauce.
To save your view
In the top right corner, click ‘Save this view’
Enter a name
Click ‘Save to’ - your view will get saved to your space. Learn more about Spaces.

Next steps 🔮
🎉 Woohoo, you’ve just mastered the basics of Sauce. Now it’s time to share the insights with your team.
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