Getting started
If you've just been invited to Sauce AI, start here to gain an overview of what you can do.
Before we begin
It's useful to first understand all the sources of customer feedback that have already been connected. This will help you understand where feedback has come from and what you can search for. You can do this by opening the Sources panel
located at the base of the sidebar on the left of the window.
Create your first view
Views bring together feedback based on specific filters and criteria. You can narrow down a view by highlight type, feedback source, customer and more. For example, you could create a view of only features requests that mention "Pricing" or a view of all feedback that came from "Slack: #product-ideas". Creating a view is simple and won't impact anyone else's experience.
To create your first view:
Go to
Explore
and search using keywordsAdd keywords and filters to customise your view of feedback.
Click
Save this view
at the top of the pageChoose the space where you want to save the view
You can also build your own clusters and train them to automatically find similar feedback. Learn more about training clusters.
Last updated