Getting started
So, you're new here? This guide will help you get familiar with the basics of Sauce!
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So, you're new here? This guide will help you get familiar with the basics of Sauce!
Last updated
Was this helpful?
Sauce centralises customer feedback across organisation name and provides insights into what your customers are saying.
Follow the steps in this guide to get familiar with the basics of Sauce. This should take no more than 20 minutes.
In your work email, look for an email from Sauce
Click ‘Accept Invitation’
Follow the steps to finish your sign up and then you’re ready to get into Sauce.
Let’s see all the feedback sources your company has connected to Sauce
➡️ Under the search bar at the top of the page, click the ‘Source’ filter.
This list shows all the sources of feedback connected to Sauce.
Spaces are your place to collect and save what’s important to you. You can create as many as you like and share them with others.
In the sidebar, click ‘+’ next to ‘All Spaces’
Give your space a name (we suggest naming it after your product area)
Click ‘Create’
You’ll come back to this soon 👀
Finding insights about your product areas is as simple as searching for them.
Think of something important in your product area. For example, “inviting new users”
From the Explore tab, type the phrase into the search bar
Have a browse through the results
Click on a trend to dive in. You’ll see a summary and description generated by Sauce, along with accompanying Highlights.
In the search bar, add more phrases that are relevant to your search. You can be as detailed as you’d like
Click the overlapping circles next to one of your search phrases
Increase the slider to make results more specific to this search phrase
If there are results that aren’t relevant to you, add them to the search bar and use the menu option to exclude them.
You can improve your search results by selecting similar feedback to match.
Scroll down to the Feedback section
Hove over a Highlight that’s relevant to your search
Click ‘Find similar’ and your search results will be improved
Click ‘Avoid’ to avoid similar Highlights in your results.
Now that you have a search tailored to your product area, it’s time to save it! This will be a live view that evolves over time as more feedback is ingested by Sauce.
In the top right corner, click ‘Save this view’
Enter a name
Choose the Space you created earlier and click ‘Save to’
🎉 Woohoo, you’ve just mastered the basics of Sauce. Now it’s time to share the insights with your team.
Have a feedback source that you want to connect to Sauce? Learn more about .
You’ll see a list of related Trends, which are groups of similar feedback. Learn more about .
How did the results of your search look? Too broad? That’s ok, in just a few clicks you’ll have relevant content for your product area.
Tip: A piece of raw feedback may have multiple pieces of separate feedback, which Sauce separates into individual Highlights. Sauces categories them as a feature request, issue, enquiry or praise. Learn more about .