Uploading a CSV file
Let’s explain how we use each field so you can prepare your CSV file for upload.
Prepare your file with the following columns...
Tips
The minimum columns needed are Date and Description. Everything else is optional. Filters will be provided for every other property. (E.g. Reporter or Product Area)
If your CSV includes several fields detailing feedback E.g. “Notes” or “Comments”, you can assign more than one column for description when uploading feedback.
If the individual reporting your feedback is a customer, select reporter not customer, when mapping.
If the feedback is coming from a company (as opposed to an individual) select Customer when mapping company names.
Ensure that your first row is not blank within your CSV file.
The order your columns appear doesn’t matter.
Last updated