Uploading a CSV file
Let’s explain how we use each field so you can prepare your CSV file for upload.
Prepare your file with the following columns...
Description*
Used by Sauce AI to extract feature requests and issues. You can map several csv columns to this property. E.g. Title, description, transcripts, notes.
Date created*
When this feedback was reported. We use this to visualise frequency of feedback.
Reporter name
The individual who reported it. Often this is customers but can sometimes be internal team members.
Reporter email
Used to distinguish between internal and external reporters.
Customer name
The name of the company for this customer.
Customer email
Helps us sync company profiles across integrations within Sauce.
Source
Where this feedback came from. E.g. Typeform.
Product area
What feature or team does this feedback relate to?
Tips
The minimum columns needed are Date and Description. Everything else is optional. Filters will be provided for every other property. (E.g. Reporter or Product Area)
If your CSV includes several fields detailing feedback E.g. “Notes” or “Comments”, you can assign more than one column for description when uploading feedback.
If the individual reporting your feedback is a customer, select reporter not customer, when mapping.
If the feedback is coming from a company (as opposed to an individual) select Customer when mapping company names.
Ensure that your first row is not blank within your CSV file.
The order your columns appear doesn’t matter.
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