Operationalising Sauce

Sauce is the product feedback engine that allows you to consolidate feedback, automate insights and align your teams faster.

We've designed Sauce to be easily embedded into your existing process and tool stack, without disrupting your way of working.

Once you've connected your first feedback sources, we see teams bringing Sauce's insights into the following rituals.

Rituals

Weekly team syncs

Share your "top customer requests" updated weekly in Sauce to align on any new customer impact you can make or adjustments to your roadmap, such as prioritising features to solve problems, fixing bugs or enabling GTM teams.

Daily stand ups

Give your team real-time visibility of feature requests, bugs & experience improvements reported. Keep a daily pulse on how customer needs are evolving so that your team have the customer front-of-mind in every decision and are motivated by understanding who they're building for.

Roadmap planning

Understand top customer needs and their impact with zero effort, which you can add to your roadmap and push to Jira or Linear for delivery, adding any linked customer feedback that you're solving.

GTM updates

Align your success, marketing, sales and support teams on your top feature requests, bugs and experience improvements from customers each week, month and quarter. Help GTM teams understand where their feedback fits into the customer needs.

Aligning each function

We've designed Sauce's insights to be valuable for both product and go-to-market teams.

Product managers

Understand top customer needs and their impact, plan their roadmap, align their stakeholders.

Designers

Understand top customer needs, validate problem areas and hypothesis.

Product marketing

Understand top customer needs, the language customers are using, adjust positioning and messaging, create enablement for discovery questions and objections.

Customer success

Understand top customer needs, if their request is being considered or not, when a release impacts and of their customers, and if there are any expansions they can accelerate

Sales

Understand top customer needs, if their request is being considered or not, when a release impacts them and their customers, and if there are any deals they can accelerate

Support

Understand top customer needs, where their support cases and bugs fit into priorities, and when a release impacts them and their support cases.

Other ways to align stakeholders with Sauce

• Invite your team members to Sauce

• Link them to your “saved view” of trending or inbox

• Add links to your calendar invites or emails

• Share updates to Slack that link back to full context in Sauce